Our goal: make Sorbtree understandable, operable, and adaptable for the people who depend on it—including users who navigate with keyboards, screen readers, magnification, alternative input, reduced motion, or other assistive technologies.
1. Commitment
Sorbtree Corporation considers accessibility an important part of product quality, service delivery, and public trust. Accessibility considerations are intended to influence design systems, navigation, forms, status communication, colour contrast, interaction patterns, documentation, and implementation decisions.
Sorbtree welcomes accessibility feedback from users, customers, implementation teams, and people evaluating the platform.
2. Accessibility target
Sorbtree's goal is to design and improve its marketing website and product experiences toward the Web Content Accessibility Guidelines, WCAG 2.2 Level AA. Accessibility may also be evaluated against applicable Canadian federal, provincial, public-sector, procurement, and customer-specific requirements.
This statement is not a representation that every Sorbtree page, feature, document, integration, or customer-created configuration has been independently audited or fully conforms to WCAG 2.2 Level AA.
3. Marketing website
The Sorbtree marketing website is designed to support:
- semantic headings and page landmarks;
- keyboard navigation and visible focus states;
- a skip link to bypass repeated navigation;
- responsive layouts that adapt to smaller screens and zoom;
- text alternatives for meaningful images;
- clear labels and error messages for form controls;
- colour contrast intended to support readability; and
- reduced-motion preferences where animation or transition effects are present.
4. Sorbtree platform
The Sorbtree platform is intended to use reusable design patterns and shared components so accessibility improvements can be applied consistently. Product areas may include record forms, tables, workflows, workloads, dashboards, reports, configuration screens, notifications, and modal interactions.
Customer administrators and implementation teams can affect accessibility through their choices of field labels, instructions, colour, uploaded documents, custom content, reports, menus, validation messages, workflow design, and third-party integrations. Sorbtree encourages customers to include accessibility review in configuration governance and acceptance testing.
5. Customer and procurement requirements
Organizations with formal accessibility requirements should identify them during procurement and solution design. Sorbtree can discuss target standards, priority user journeys, testing expectations, documentation needs, remediation planning, and responsibilities for customer-created content or integrations.
Where required, accessibility commitments, deliverables, and acceptance criteria should be documented in the applicable agreement or statement of work.
6. Known limitations
Sorbtree is an evolving platform. Some areas may require further review or remediation, particularly complex data visualizations, third-party content, generated reports, uploaded files, custom configurations, and integrations that Sorbtree does not fully control.
If an accessible format or alternative method is needed, please contact Sorbtree. We will make reasonable efforts to understand the barrier and provide assistance or an alternative where practical.
7. Feedback and support
Accessibility feedback is most useful when it includes the page or feature, the barrier encountered, the browser or assistive technology used, and the desired outcome. Please avoid sending confidential customer or case information by email.
Accessibility feedback
accessibility@sorbtree.ca
8. Updates
Sorbtree may update this statement as the website, platform, testing approach, standards, and accessibility program evolve. The date at the top identifies the latest published version.